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Frequently asked questions
What is your Return Policy?
PLEASE EMAIL MINX REGARDING ALL RETURN REQUESTS FIRST:
minxsouthbury@gmail.com
REFUNDS: Customer has 15 days to return item back to store with tags unworn for full refund. Return Shipping costs are at the expense of the customer. Shipping costs will be deducted from your return balance once label is created. Items older than 15 days will be issued a store credit. Any items over 30 days are not permitted for refund.
Jewelry, Intimates, and Formal Dresses CAN NOT BE RETURNED. FINAL SALE ITEMS
EXCHANGES: Please contact the store ASAP if you need to exchange the size so we can verify we have the other size in stock.
CLEARANCE/SALE ITEMS: These are final sale. No returns or exchanges are allowed.
